Privacy Policy of mucad GmbH

Effective as of 01/04/2025

Mucad GmbH (hereinafter referred to as “we” or “us”) takes the protection of your personal data very seriously. We process personal data in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG).

This privacy policy informs you about which personal data we collect, how we process it, and what rights you have in connection with your data.

1. Data Controller

mucad GmbH
Gschwend 414A
6932 Langen bei Bregenz
Austria

Phone: +43 670 1939389
Email: office@mucad.com
Website: www.mucad.com
Managing Director: Manuela Gunz
Company Registration Number: FN 649285g
Commercial Court: Regional Court of Feldkirch

2. Collection and Processing of Personal Data

We collect and process personal data when you contact us, use our products or services, browse our website, or send us an inquiry.

The personal data we process includes in particular:

• Master data: Name, address, telephone number, email address
• Contract data: Orders, billing and delivery details, payment information
• Usage data: IP address, browser type, access times
• Communication data: Inquiries, emails, and other communications with us

3. Purposes of Data Processing

We process your personal data for the following purposes:

• Contract performance: To process orders and fulfill contracts, including delivery of spare parts and consumables for cutting plotters
• Customer support: Responding to inquiries and providing information
• Advertising and marketing: If you have consented, we may send you offers and information about our products and services
• Legal obligations: To fulfill statutory requirements such as invoice retention and tax obligations

4. Legal Bases for Data Processing

The processing of your personal data is based on the following legal grounds under the GDPR:

• Contract performance: Art. 6 (1)(b) GDPR
• Consent: Art. 6 (1)(a) GDPR (e.g., for newsletters or marketing emails)
• Legal obligation: Art. 6 (1)(c) GDPR (e.g., retention obligations under tax law)
• Legitimate interests: Art. 6 (1)(f) GDPR (e.g., to improve our services)

5. Disclosure of Personal Data

We only disclose your personal data to third parties if necessary for the fulfillment of a contract or if you have given explicit consent. This may include:

• Service providers: We use external providers (e.g., payment processors, shipping companies) who process data strictly in accordance with our instructions and GDPR requirements
• Legal obligations: Disclosure may be required if we are legally obligated to do so (e.g., in response to official requests or in legal proceedings)

6. Data Transfers to Third Countries

Your personal data will only be transferred to countries outside the European Economic Area (EEA) if necessary for contract performance or due to legal obligations. In such cases, we ensure GDPR compliance, for example through standard contractual clauses.

7. Data Retention

We retain your personal data only for as long as necessary for the specified purposes or as required by statutory retention periods. After these periods, your data will be deleted or anonymized.

8. Your Rights as a Data Subject

You have the following rights regarding your personal data:

• Right of access: You can request information about the personal data we process about you
• Right to rectification: You may request correction or completion of inaccurate or incomplete data
• Right to erasure: You may request deletion of your data if it is no longer needed or unlawfully processed
• Right to restriction of processing: In certain cases, you may request restricted processing
• Right to data portability: You may request to receive your data in a structured, commonly used, and machine-readable format and to transmit it to another controller
• Right to object: You may object to the processing of your data based on your specific situation, particularly in cases of direct marketing

To exercise your rights, please contact us using the contact details provided above.

9. Withdrawal of Consent

If you have given us consent to process your personal data, you may withdraw it at any time with effect for the future. The withdrawal does not affect the legality of processing carried out before the withdrawal.

10. Right to Lodge a Complaint

If you believe that the processing of your personal data violates the GDPR, you have the right to file a complaint with the Austrian Data Protection Authority:

Austrian Data Protection Authority
Wickenburggasse 8
1080 Vienna
Austria
Phone: +43 1 52 152-0
Email: dsb@dsb.gv.at

11. Data Security

We implement technical and organizational security measures to protect your personal data from loss, misuse, and unauthorized access. These measures are regularly reviewed and updated to reflect technological advancements.