OnCall Service
You can always take advantages of on-site assistance thanks to our annual service and proven on-call service facilities. Our technicians and global service-partners will visit you at every location. These services are available to all customer and service-partners.
How to keep maintenance costs to a minimum?
- Keep your machine serviced at regular intervals, e.g. using the annual service or any other offered support
- Ensure that your staff is properly trained to operate the equipment
- Order exchange parts directly from our stores
- If you need technical assistance, send your request as early as possible. Then we can try to combine and even avoid or postpone service travels and thus reduces your share of travelling cost.
What should you do if a technical problem occurs?
- Cecking fuses, plugs and main switch function plus a glance into the owners manual can be a big timesaver.
- Take advantage of our free Hot-Line-Sopport if you have a problem on your machine or if you have any technical queries. Our qualified technicians will help you to solve the problem.
- Try to give as many details of the problems as possible. Send us an e-mail or fax if you would like to use our On-Call-Service.
Please ask for a detailed offer anytime!
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